Validate your Skills with Updated Certified-Business-Analyst Exam Questions & Answers and Test Engine
Tested & Approved Certified-Business-Analyst Study Materials Download Free Updated 255 Questions
NEW QUESTION 59
Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?
- A. Create a UPN (Universal Process Notation) diagram.
- B. Schedule a storyboarding session.
- C. Build a capability model.
Answer: A
NEW QUESTION 60
Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?
- A. A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
- B. Install a CRM widget to allow sales reps to view information in the Lead and Contact records.
- C. A sales rep can view current information directly in the Lead and Contact records.
Answer: C
NEW QUESTION 61
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
- A. Prototyping
- B. Observation
- C. Brainstorming
Answer: B
NEW QUESTION 62
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
- A. Cross-functional flowchart
- B. Universal Process Notation (UPN)
- C. Entity Relationship Diagram (ERD)
Answer: B
NEW QUESTION 63
The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?
- A. Value, purpose, and need
- B. Who, what, and why
- C. Who, where, and how
Answer: B
NEW QUESTION 64
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A. INVEST checklist
- B. Numerical framework
- C. Gap analysis document
Answer: A
NEW QUESTION 65
What is the storage of the Developer Pro Sandbox?
- A. 200MB
- B. 300MB
- C. 2GB
- D. 1GB
Answer: D
NEW QUESTION 66
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
- A. Simple-A high-level overview of the process is sufficient to show a new user experience.
- B. Somewhat detailed-Since the process will be repetitive, new users will learn and remember the details.
- C. Very detailed-It should be prescriptive for new users following an unfamiliar process.
Answer: C
NEW QUESTION 67
The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?
- A. Verify acceptance criteria.
- B. Delete the definition of done
- C. Identify dependent components.
Answer: C
NEW QUESTION 68
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster." What should the business analyst change to improve the user story?
- A. Replace the specific feature with a goal.
- B. Add a quantifiable reason why the feature is needed.
- C. Change the user story to the sales manager persona.
Answer: B
NEW QUESTION 69
A business analyst captures the following acceptance criteria for a user story about case reassignment in Service Cloud.
* A service manager can dick a Reassign button that changes the owner field of the case.
* A service manager is able to reassign cases-as part of the mobile experience.
* Reassignment functionality can be used on cases that have been auto-reassigned.
* Service reps are unable to reassign cases.
Which mistake was made?
- A. The criteria are aligned with the user's goal.
- B. The criteria include solution information.
- C. The criteria are small and testable.
Answer: B
NEW QUESTION 70
Up to how many Profiles can a User have?
- A. The Administrator can have up to 3, normal users only 1.
- B. Up to 3
- C. Only 1
- D. As many as required.
Answer: C
NEW QUESTION 71
Passwords CAN be reset using the Salesforce mobile app.
- A. TRUE
- B. FALSE
Answer: B
NEW QUESTION 72
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA).
The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A. Plan
- B. Build
- C. Test
Answer: A
NEW QUESTION 73
The development team at Universal Containers is reviewing several stories to be added to the current sprint.
The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
- A. User persona
- B. Acceptance criteria
- C. Definition of done
Answer: B
NEW QUESTION 74
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
- A. Scalability
- B. User adoption
- C. System downtime
Answer: C
NEW QUESTION 75
From where can an Admin unlock a user?
- A. Setup > Object Manager > Users > Select User > Unlock
- B. Users > Logins > Unlock Users
- C. Setup > Locked Users > Unlock
- D. Users > Select user > Unlock
Answer: D
NEW QUESTION 76
The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?
- A. Gather business requirements.
- B. Identify power users.
- C. Schedule deployment.
Answer: B
NEW QUESTION 77
Cloud Kicks has moved into the quality assurance (QA) phase of Salesforce product configuration and extension. The QA team is now trying to confirm it has delivered value to stakeholders based on business requirements. The team is asking questions such as, "Did we build the right product?'' and "Did we build the product right?" Which element should the business analyst use to help the QA team validate that the product fulfilled the requirements without ambiguity?
- A. Process maps
- B. User stories
- C. Acceptance criteria
Answer: C
NEW QUESTION 78
......
Regular Free Updates Certified-Business-Analyst Dumps Real Exam Questions Test Engine: https://lead2pass.prep4sureexam.com/Certified-Business-Analyst-dumps-torrent.html