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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Practical Application of Sales Cloud Expertise | 33% | - Scalability and maintainability - Customer success and solution delivery - Sales Cloud implementation strategies |
| Sales Cloud Analytics | 10% | - Sales metrics and KPIs - Reports and dashboards for sales |
| Sales Cloud Configuration | 16% | - Sales Cloud features and customization - Sales processes and workflows |
| Lead Management | 12% | - Lead qualification and conversion - Lead scoring and routing |
| Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Account and Contact Management | 12% | - Contact management best practices - Account hierarchy and relationships |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
- A. Review the user profiles for mobile device permissions.
- B. Report on the opportunity records created on a mobile device.
- C. Download the Login History report and filter by device type.
Correct Answer: B 🗳️
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?
- A. Utilize Sales Engagement to add an External ID to the data.
- B. Download the Data Quality Analysis Dashboard from AppExchange.
- C. Implement a data enrichment package from AppExchange.
Correct Answer: C 🗳️
The admin at Cloud Kicks recently implemented Sales Cloud and needs to understand the adoption of Lightning Sales Console. What should a consultant recommend to analyze adoption?
- A. Run the Salesforce Optimizer.
- B. Create a custom report.
- C. Open the Lightning Usage App.
Correct Answer: C 🗳️
Cloud Kicks (CK) sells formal and athletic footwear lines. using Product Families on Products to associate each product to corresponding line. CK currently forecasts an Expected Revenue amount that combines all products together. A consultant is assessing how CK can divide its forecasts by footwear line.Which solution should the consultant recommend to improve CK's forecasts?
- A. Configure separate stages and sales processes for each Product Family.
- B. Configure a new Forecast Type on Opportunity grouped by Product Family.
- C. Configure a new Forecast Type on Opportunity Product grouped by Product Family.
Correct Answer: C 🗳️
Universal Containers (UC) has acquired another company that uses Sales Cloud and is migrating its legacy data, email alerts, and approval processes. Which steps should the consultant perform to maintain data integrity?
- A. Use the Sales Cloud clone feature to migrate email alerts and approval processes into UC's Sales Cloud org.
- B. Merge data from the existing Sales Cloud org into UC's Sales Cloud org, migrate email alerts, approval processes, and then users.
- C. Insert users and migrate email alerts and approval processes into UC's Sales Cloud org.
Correct Answer: C 🗳️
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