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WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

1. What is the process that Includes automation or support of customer processes, direct communication with customers, and analysis of customer data for a broad range of purposes? Choose 1 answer

A) Customer relationship management
B) Customer connection society
C) Customer liaison policy
D) Customer association organization

2. What is a Benefit of a boundaryless organization? Choose 1 answer

A) Employees are free to apply for other positions.
B) Employees are allowed to form a union.
C) Employees have access to all buildings.
D) Employees may express their opinions freely.

3. A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
Which quality process is the company using?
Choose 1 answer

A) Reengineering
B) Six Sigma
C) Customer relationship management
D) ISO 9000

4. The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
Which technique would be most appropriate in stimulating conflict?
Choose 1 answer

A) Appointing a devil's advocate
B) Bringing in outsiders
C) Authoritative command
D) Compromise

5. What isa clear and concise statement ofthe basic purpose of an organization? Choose 1 answer

A) Its goal
B) Its vision
C) Its objective
D) Its mission

Solutions: