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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 15-19% | - Optimize and automate - Collaborate and promote visibility - Focus on value - Think and work holistically - Keep it simple and practical - Progress iteratively with feedback - Start where you are |
| Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| ITIL Practices | 34-38% | - Service management practices - General management practices - Technical management practices |
| The Four Dimensions of Service Management | 13-17% | - Organizations and people - Value streams and processes - Information and technology - Partners and suppliers |
| ITIL Service Value System | 13-17% | - The service value chain - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles |
| ITIL Service Management Framework | 2-4% | - ITIL guiding principles - The four dimensions of service management - ITIL service value system (SVS) |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?
A) Culture
B) Organization
C) Service Journey
D) Partnership
2. What does sustainability assure in the context of a service or product?
A) The service delivers the required functionality to meet business needs
B) The service will continually meet requirements for environmental responsibility
C) The service will meet the agreed requirements
D) The service supports the performance of the consumer
3. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?
A) Monitoring and event management
B) Service level management
C) Continual improvement
D) Information security management
4. Which activity ensures that new or changes products are seamlessly introduced in the live environment?
A) Transition
B) Build
C) Operate
D) Deliver
5. An IT support engineer assisting a user in configuring their laptop is an example of which concept?
A) Access to resources
B) Sustainability
C) Service actions
D) Transfer of goods
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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