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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Lifecycle | - Continual Service Improvement
|
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
| Key ITIL Functions and Roles | - Service desk - Application management - Technical management |
Peoplecert ITIL V3 Foundation Sample Questions:
Contracts relating to an outsourced Data Centre would be managed by?
- A. IT Operations Control
- B. Service Desk
- C. Technical Management
- D. Facilities Management
Correct Answer: D 🗳️
Which process is responsible for frequently occurring changes where risk and cost are low?
- A. Incident Management
- B. Access management
- C. Request Fulfillment
- D. Release and Deployment Management
Correct Answer: C 🗳️
Which of the following statements is CORRECT?
- A. The Service Knowledge Management System (SKMS) is part of the CMS
- B. The Configuration Management System (CMS) is part of the Known Error Data Base (KEDB)
- C. The KEDB and the CMS form part of the larger SKMS
- D. The CMS is part of the Configuration Management Data Base (CMDB)
Correct Answer: C 🗳️
Which of the following is NOT a characteristic of a process?
- A. It responds to specific events
- B. It is measurable
- C. It structures an organization
- D. It delivers specific results
Correct Answer: C 🗳️
Which of the following are within the scope of service asset and configuration management?Identification of configuration items (CIs) Recording relationships between CIs Recording and control of virtual CIs Approving finance for the purchase of software to support service asset and configuration management
- A. 3 and 4 only
- B. All of the above
- C. 1, 2 and 4 only
- D. 1, 2, and 3 only
Correct Answer: D 🗳️
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