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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. How are HP Care Pack Services sold?

A) They are available as a contractual service and can be sold at any time as a standard SKU offering
B) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
C) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
D) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.

2. What advantage do HP Imaging and Application Services offer customers?

A) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
B) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
C) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
D) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.

3. Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)

A) HP pc BIOS Asset Tagging service
B) HP Wolf Protect and Trace
C) HP Defective Media Retention
D) HP Deinstallation Services
E) HP Active Care

4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
B) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.

Solutions: