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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. Which feature is included in a Laser printing system?

A) Tri-color cartridge
B) Print head
C) Adaptive lighting
D) Charging roller

2. Which statement best describes the warranty on HP laser supplies?

A) HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
B) HP offers 6 months of warranty for all HP laser supplies.
C) As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
D) No warranty is applicable to HP laser supplies.

3. Which statement is true about the HP market position?

A) HP creates its own market.
B) HP is ranked first or second in most major markets.
C) Being number five in the market gives you a positive goal.
D) HP is the ultimate leader in every market.

4. How does an HP all-in-one print cartridge give the customer consistent print quality?

A) It is assembled to the highest standards.
B) When you replace the cartridge, all critical components are also replaced.
C) It has a separate drum and toner reservoir.
D) The transfer roller is also replaced along with the toner.

5. What results when a non-HP cartridge is used on an HP printer?

A) The original HP Universal Print Driver will not support the printer anymore
B) The printer will print at a lower quality but at a higher speed.
C) If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
D) If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.

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