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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Business Analysis Fundamentals | 20% | - Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement |
| User Stories and Agile Practices | 15% | - Agile/Scrum collaboration with development teams - Writing effective user stories and acceptance criteria |
| Stakeholder Engagement | 20% | - Stakeholder identification and analysis - Communication and collaboration strategies |
| Data and Process Understanding in Salesforce | 20% | - Process mapping and optimization - Data modeling concepts in Salesforce |
| Requirements Development and Management | 25% | - Requirements elicitation techniques - Requirements documentation and validation |
Salesforce Certified Business Analyst Sample Questions:
The business analyst (BA) at Northern Trail Outfitters needs to create a current state process map for a Service Cloud implementation with its retail division. The BA needs a simple diagramming notation for the process map that is applicable across all industries, provides context for metrics and management decisions, and supports regulatory considerations.
Which diagramming notation should the BA use for the process map?
- A. Business Process Modeling Notation (BPMN)
- B. Unified Modeling Language (UML)
- C. Universal Process Notation (UPN)
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Management at Cloud Kicks has asked a business analyst (BA) to gain alignment from a group of people to determine what is in scope and out of scope on a Salesforce project.
Which group should the BA include early in the scoping process?
- A. Scrum team
- B. Stakeholders
- C. Personas
Correct Answer: B 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.
What should the BA do next?
- A. Research third-party apps on the AppExchange.
- B. Engage a developer to scope a custom solution.
- C. Export a weekly report of user activity.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Cloud Kicks (CK) faces challenges with accurate reporting and metrics to use when CK schedules service agent shifts. The VP of service is unsure how the challenges can be solved in Salesforce.
Which analysis should a business analyst perform?
- A. Strategy Analysis
- B. Stakeholder Analysis
- C. Enterprise Analyst
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.
* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.
* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.
* The stakeholder wants to add five additional fields to the Opportunity Funnel report.
Which actions should the BA take?
- A. Thank them for their feedback, log a bug for the misspelled column name, and log an enhancement for the five additional fields.
- B. Thank them for their feedback, log a bug for the misspelled column name, and add the five new fields to the report in the QA org.
- C. Thank them for their feedback, update the misspelled column name in the QA org, and log an enhancement for the five additional fields.
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
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