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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Align Salesforce capabilities with business needs - Analyze environment and identify constraints/opportunities - Identify business goals, strategies, and challenges |
| Topic 2: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Support development teams with clarification |
| Topic 3: Business Process Mapping and Optimization | 12% | - Design optimized processes aligned with Salesforce - Map existing business processes - Identify improvement opportunities - Validate process designs with stakeholders |
| Topic 4: Collaboration with Stakeholders | 23% | - Plan discovery activities based on stakeholder groups - Identify stakeholders and build effective relationships - Select appropriate communication and analysis techniques - Bridge gaps between business and technical teams |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 6: Requirements Gathering and Management | 18% | - Distinguish between scope, requirements, and user stories - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements |
Salesforce Certified Business Analyst Sample Questions:
The product development team at Northern Trail Outfitters is creating a process within Salesforce to onboard new retail employees. The business analyst (BA) creates a current state process map by interviewing a few members of the onboarding team using email questionnaires. After presenting the process map to the entire onboarding team, the BA receives feedback that it is incorrect.
What should the BA do to provide the product development team with more accurate information about the onboarding team's process?
- A. Meet with key project stakeholders in a live workshop to build consensus on the current and desired onboarding processes.
- B. Review survey feedback again to better understand pain points in the existing onboarding process.
- C. Conduct individual interviews with each team member to gather more information about the existing onboarding process.
Correct Answer: A 🗳️
The Salesforce information technology (IT) team has built a solution in a sandbox for a cross-functional project to implement Customer 360. It is time for user acceptance testing (UAT).
What is a business analyst's role during UAT?
- A. Assist in building the requirements using standard functionality so IT can focus on code-related scenarios.
- B. Document user stories and clarify business needs so IT can deliver results based on the requirements.
- C. Coordinate stakeholder participation and notify the team when scenarios fail so IT can solve potential problems prior to go live.
Correct Answer: C 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
Universal Containers is developing a new case management solution in Salesforce. The business analyst has started writing user stories to capture feature needs. One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high-touch customer experiences." Which component of the user story is "provide high-touch customer experiences?"
- A. Why
- B. Where
- C. Assumption
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.
In which order should the BA arrange the three components of a user story?
- A. As a <xyz>, I want <xyz>, so that <xyz>
- B. I want <xyz>, so that <xyz>, for a <xyz>
- C. I want <xyz>, as a <xyz>, so that <xyz>
Correct Answer: A 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
The business analyst (BA) at Cloud Kicks is working on improving the company's Service Cloud deployment.
The BA wants to leverage Universal Process Notation (UPN) to document the current process.
What is one benefit of using UPN in this scenario?
- A. Complex processes can be documented with 20 or more activity boxes.
- B. Key parts of a process can be easily identified by using different shapes.
- C. A single activity box can answer Who, What, When, Why, and How.
Correct Answer: C 🗳️
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