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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A) Culture
B) Organization
C) Service Journey
D) Partnership

2. What does sustainability assure in the context of a service or product?

A) The service delivers the required functionality to meet business needs
B) The service will continually meet requirements for environmental responsibility
C) The service will meet the agreed requirements
D) The service supports the performance of the consumer

3. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Monitoring and event management
B) Service level management
C) Continual improvement
D) Information security management

4. Which activity ensures that new or changes products are seamlessly introduced in the live environment?

A) Transition
B) Build
C) Operate
D) Deliver

5. An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A) Access to resources
B) Sustainability
C) Service actions
D) Transfer of goods

Solutions: