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Avaya 3000.3 Exam Syllabus Topics:

Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. Which two are power option for IP telephones on the IP Office? (Choose two.)

A) Power-over-Ethernet switch conforming to 802.3af standards
B) Class "B"24 Volt power supply
C) Class "A"24 Volt power supply
D) 1151D1 Individual Power Supply and the 1151D2 Individual Power Supply with Battery Backup

2. Which application will allow a system administrator to see historical inbound and outbound traffic information on a trunk in the IP Office?

A) Call Detail Reporter
B) System Status Application
C) Advanced Summary Reporter
D) Historical Reporting Application

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is checked on the user's telephony tab.
B) The CCR Agent is not logged into the telephone.
C) The CCR Agent is not a CCR administrator.
D) All of the CCR licenses are being used.
E) The CCR Agent is in After Call Work (ACW).

4. The Customer Call Reporter(CCR)installation is now completed, but a user with the name ''Agent 1'is not showing in the CCR Web page.

A) Go to CCR and check on Supervision Setting and enable ''Agent1''as a CCR agent.
B) ''Agent1''cannot be used as a name for a CCR agent.
C) Go to CCR Supervisor Setting in Manager and enable ''Agent1''to be a CCR agent.
D) Go to CCR, log-in as Administrator, and enable ''Agent1''as a CCR agent.

5. A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A) POP3
B) IMAP
C) HTTP
D) MAPI

Solutions: