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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. Which command would you run to check that the link to a "Time Server" is functioning and is stable?

A) ntpstat
B) netstat -r
C) ethtool eth0
D) ethtool eth1

2. Which three hardware components are required for a Proactive Contact with Computer Telephony Integration (CTI) configuration using predictive dialing? (Choose three.)

A) Avaya Application Enablement Services (AES) 3.1 or later
B) TN-744-based Call Classifier Cards version "e"or later
C) Enhanced Network Bus Controller
D) Avaya Communication Manager (CM) 3.1 or later
E) Avaya PG230 gateway or Avaya PG230RM gateway

3. To enable the use of Predictive Blend Agents on a dialer, which two types of licenses are acquired from the WebLM server? (Choose two.)

A) Predictive Agent License
B) Basic Agent License
C) Preview Agent License
D) Common Agent License
E) Supervisor License

4. A system operator can modify the Completion Codes in Editor but not manage an active Job in Monitor, while other users can do both.
How would you determine what is causing the problem?

A) Run check_mts on the primary Avaya Proactive Contact server to verify all Mid-Tier components are running.
B) Use enclient from the user's workstation to verify basic event service messages are being received across that particular workstation's network path.
C) Run dheck_pds on the affected Avaya Proactive Contact server (the one the job is running on, not Just the primary) to verify that enserver is running.
D) Test the connection in the Oracle ODBC Driver configuration window in the "AvayaPDSDB" System DSN available in the workstations Control Panel > Administrator Tools > Data Sources (ODBon the affected user's workstation.
E) Verify that the user's permissions include Job control access to Monitor in Role Editor.

5. A system operator has accidentally deleted a very complicated and frequently used call selection file. The system operator must determine if the type of backup that is made every evening includes the files that allow this call selection to be restored.
Which two types of backups include a call selection file? (Choose two.)

A) data/stat files
B) system configuration files
C) system and calling lists
D) database

Solutions: