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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Managing Scheduling and Optimization | 28% | - Set up operating hours and availability - Use dispatcher console and scheduling tools - Manage service appointment lifecycle and assignment - Configure scheduling policies and optimization rules |
| Permissions and Sharing | 5% | - Configure permission sets and access - Manage territory visibility and sharing rules |
| Configuring Maintenance Plans | 5% | - Schedule recurring work - Design and implement maintenance plans |
| Managing Resources | 16% | - Set up and manage crews and resource types - Understand license types and deployment - Manage time sheets, operating hours, and skills - Configure service territories and membership |
| Configuring Mobility | 10% | - Distinguish mobile app capabilities - Configure Field Service mobile app settings - Enable mobile workflows and sign-off processes |
| Managing Inventory | 8% | - Select inventory and price book models - Manage products, consumption, and returns |
| Managing Work Orders | 23% | - Configure work order processes, types, and parameters - Manage work order lifecycle, line items, and milestones - Relate work orders, service appointments, and products |
| Managing Assets | 5% | - Track asset history and maintenance - Maintain assets and asset relationships |
Salesforce Certified Field Service Consultant Sample Questions:
1. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
A) Only the Primary Assets related list on the Asset object
B) Both the Primary Assets and Related Assets related lists on the Asset object
C) Both the Primary Assets and Related Assets related lists on the Work Order object
D) Only the Primary Assets related list on the Work Order object
2. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?
A) Estimated Duration and Sen/ice LevelAgreement
B) Products Required and Estimated Duration
C) Skill Requirements and Products Consumed
D) Products Required and Skill Requirements
3. Universal containers (UC) wants to deploy knowledge to its field team.
How shouldUC ensure its technicians can access knowledge articles offline?
A) Write a workflow that associates articles to work orders based on a picklist on thework order.
B) Create a custom Mobile App that syncs articles based on service appointmentassignments.
C) Use work types to assign associated articles to work order.
D) Use the salesforce Mobile App with deep linking to the field service lightning MobileApp.
4. An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book.
Which solution should a Consultant recommend so the agent can meet this requirement?
A) Create one Work Order andoverride the price on Work Order Line Items for products on the Preferred Price Book.
B) Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
C) Create one Work Order for each Price Book and use Work Types to assign the Price Book to each Work Order Line Item.
D) Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.
5. Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create workskills for the Service Resources?
Choose TWO answers
A) Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
B) Create the work skills using Setup. Manually as Resources.
C) Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
D) Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: B,D |
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