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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Lines provide the information based on product roadmaps and expected service activities.
B) Product Managers define the need based on sales plans and product roadmaps.
C) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

2. Who is responsible for entering CARE data into NELLE?

A) Services Account Manager.
B) Cost & Progress Manager.
C) Project F&C with the input from CaPM.
D) Care Program Manager.

3. Who should be the responsible person in NSN to discuss with the Customer's Operations Manager the needed services and their view on the current Care Contract?

A) Account Manager.
B) Account Manager or Care Program Manager.
C) Service Engagement Manager.
D) Care Program Manager.

4. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) This is an administrative task handled by NOLS support.
B) This can be done by the Care Program Manager alone.
C) Legal and NOLS support is required to set up a separate agreement.
D) F&C and the CT must be involved.

5. A customer's Care Contract expires within the next 6 months, what needs to be done?

A) Inform the CT and ask the Account Manager to come up with a proposal for a new contract.
B) Care Program Manager must initiate the Care contract renewal process. Contact the CT and Service Engagement Manager in order to support re-negotiations, further ensure that the customer is aware that the care contract is expiring.
C) Ensure NELLE is updated to reflect that no revenue are forecast and no resources are needed from the day the contract expires.
D) Care Program Manager waits until contract is expired then informs the Customer that a renewal is required and the price is increased due inflation in the country. Further CaPM presents a new contract to the customer with lower services levels than today.

Solutions: