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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP EarlyWatch Check?

A) It is a service delivered onsite.
B) It is a fully automatically generated report.
C) It is a document that customers follow to check their platform.
D) It is a service delivered remotely.

2. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) SMSY
B) MSY_SETUP
C) SOLMAN_WORKCENTER
D) SMSY_SETUP

3. What is contractually defined in the Service Level Agreements (SLAs) of SAP Enterprise Support? (Choose two)

A) The Initial Response Time (IRT)
B) The dedicated support consultant that has been assigned to the customer
C) The products supported as defined in the SLA
D) The maximum time for providing corrective action for critical issues

4. You have decided to forward a message to the next support level.
What should you include in the message? (Choose two)

A) The steps which you performed to reproduce the issue.
B) Username and password in your internal message notice.
C) SAP Notes that have not been tested yet.
D) All relevant information you have gathered.

5. What is Product Support Hierarchy in SAP environment? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It is an instrument in organization and reporting within Product Support.
C) It is part of the Service Level Agreement.
D) It defines the maintenance pricing level.

Solutions: