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ITIL Practitioner Exam topics

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• Be able to use metrics and measurement to enable continual service improvement
• Be able to apply organizational change management to support continual service improvement
• Be able to apply organizational change management to support continual service improvement
• Be able to apply the CSI approach to manage improvements in a given organizational context
• Be able to apply the CSI approach to manage improvements in a given organizational context
• Be able to communicate effectively to enable continual service improvement
• Be able to use IT Service Management concepts that are important drivers of continual service improvement
• Be able to use IT Service Management concepts that are important drivers of continual service improvement

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What is the duration of the ITIL Practitioner Exam

• Format: Multiple choices, multiple answers
• Length of Examination: 135 minutes
• Passing Score: 70%

ITIL ITIL-Practitioner Exam Syllabus Topics:

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level