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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to implement IBM SmartCloud Control Desk to automate incident, problem, and change management processes and to build a configuration management database. The solution will serve up to 30 concurrent users. If the deployment uses IBM WebSphere Application Server Network Deployment V7.1 how many nodes in a cell is recommended to run maximo.ear?

A) At least two
B) At least five
C) At least three
D) One is enough

2. Which Key Performance Indicator (KPI) determines the effectiveness of the Service Level Management Process?

A) A KPI that measures IT customer satisfaction.
B) A KPI that shows the total cost for open incidents and problems.
C) A KPI that shows the open service requests in a period of time.
D) A KPI that measures IT department satisfaction.

3. Why does application and infrastructure performance consume an increasing amount of time and attention?

A) Because the cost of infrastructure continues to rise as application complexity decreases.
B) Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C) Because the application and infrastructure provide no foundation for end-to-end business service automation.
D) Because IT departments have not invested in people, process, and technology skills enablement.

4. How can workflow-driven change processes reduce costs?

A) By making it quick to process a change, and reduce risk by planning and communicating the change before it actually occurs.
B) Because workflows can be developed in an integrated development environment using a platform independent workflow programming language.
C) By interfacing with multiple technology APIs to implement unattended changes.
D) Because the same custom workflow-driven change processes can be reused by multiple customers.

5. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured workflows
B) Badly configured processes
C) Badly configured actions
D) Badly configured cron tasks

Solutions: