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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A) Performance
B) Directory
C) Documents
D) Admin

2. What are two primary outputs of the GPR comparison test result dashboard?
(Choose two)
Response:

A) Outcome uplift percentage
B) Queue-level performance metrics
C) Forecast accuracy deviation
D) Agent shift adherence

3. Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A) Script Editor Analytics View
B) Workforce Management Dashboard
C) Action Map Analytics Dashboard
D) SIP Trunk Statistics Panel

4. Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

A) Historical routing outcomes
B) IVR script text
C) Historical interaction volume
D) Number of agents logged in

5. You can perform a GPR benefit assessment on queues with zero interaction data.
(True/False)
Response:

A) False
B) True

Solutions: