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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following are initial task required to configure SAP Cloud for customer? Note: There are 3 correct answers to this question.

A) Define the organizational structure
B) Complete fine-tuning activities
C) Set up scoping
D) Create extension fields

2. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce? Note:
There are 2 correct answers to this question.

A) Ticket
B) Customer
C) Campaign

3. Which of the following functions can you perform using the Language Adaptation tool?

A) Translate notes entered by a user
B) Translate all buttons
C) Translate extension field labels
D) Translate work center and view labels

4. What information is determinated from the registered product in a service ticket? Note: there are 2 correct answer to this question.

A) Warranty information
B) Maintenance plan
C) Service entitlement
D) Pricing condition

5. You create a custom report
Which of the following activities can you perform as a
Note: There are 2 correct answers to this question.

A) Create a report view in a web browser
B) Assign the report to a work center
C) Add key figures and characteristics
D) Change the data source

Solutions: