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Salesforce Arch-302 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Scalability and Performance Design | - Performance optimization strategies - High-volume transaction design |
| Solution Design for B2C Customer Experience | - Omnichannel experience design - Customer journey architecture |
| B2C Platform Capabilities | - Commerce and engagement tools
|
| Integration Architecture | - Event-driven architecture
|
| Security and Data Governance | - Customer data protection - Access control and identity management |
Salesforce Certified B2C Solution Architect Sample Questions:
A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.
Which three options should a Solution Architect recommend to help the company with this goal?
Choose 3 answers
- A. GIT Repository
- B. Smoke testing
- C. CI/CD Pipelines
- D. Static Code Analysis tools
- E. Salesforce DX
Correct Answer: A,C,D 🗳️
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A company has been using B2C Commerce for many years and recently decided to implement Service Cloud and Marketing Cloud. Currently, there are many issues with the integration between B2C Commerce and the legacy CRM, which means data is often out of Sav sync. Agencies currently manage the Marketing communication, and B2C Commerce is sending the messages. The main goal is to ensure Catksion that B2C Commerce can trigger multi-channel messaging via Marketing Cloud, leveraging the data the company has on customers to personalize the communication.
Which three considerations should a Solution Architect keep in mind when recommending a migration strategy from the existing setup to the new one?
Choose 3 answers
- A. Customer data can be imported into Service Cloud from B2C Commerce and the legacy CRM without deduplication since Salesforce CDP can automatically merge duplicate records upon insert.
- B. Custom development work is required to connect B2C Commerce to Marketing Cloud and use the Salesforce Contact ID.
- C. Customer data from B2C Commerce and the legacy CRM should be deduplicated before being imported into Service Cloud. Materials
- D. Service Cloud should be implemented before Marketing Cloud to ensure that the Salesforce Contact IDs can be used in Marketing Cloud as unique identifiers. Written
- E. Marketing Cloud Connect should be configured to use an alternate external ID from Salesforce as the Contact Key to avoid duplicate contacts in Marketing Cloud.
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.
Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?
Choose 2 answers
- A. Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.
- B. Configure agents to use SSO between B2C Commerce and Service Cloud.
- C. Apply the "Order on Behalf of permission set to Service Cloud users.
- D. Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.
Correct Answer: A,D 🗳️
Explanation: Only visible for Prep4sureExam members. You can sign-up / login (it's free).
A holding company owns and operates a large number of brands internationally. They are interested in migrating from a home-grown solution to a Salesforce multi-cloud solution as part of a new digitalization initiative to optimize IT spending across the brands. The brand any would like to operate B2C Commerce sites supported by Service Cloud for their agents, and use Marketing Cloud to drive consumer engagement.
Given that the company has operations and customers in Brazil Canada Europe Japan Russia and the United States, which two recommendations should a Solution Architect make to ensure that customer experiences are compliant with all domestic and international regulations related to data privacy and security?
Choose 2 answers
- A. Enable Transparent Data Encryption in Marketing Cloud to ensure that Marketing engagement data is encrypted at rest. Written
- B. Use a Service Cloud instance in every market in which they operate to ensure that data residency requirements are fulfilled.
- C. Utilize Shield to handle the encryption of data across all Salesforce products for all fields required to be geo-fenced.
- D. Use Salesforce Connect to leverage external data sources that are located within the corresponding country that the Materials customer resides in.
Correct Answer: C,D 🗳️
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Northern Trail Outfitters (NTO) wants to use Salesforce as a front end for creating accounts using the lead-to- opportunity process. When an opportunity is closed or won, an order must be created in the ERP, which manages orders. The organization has an Enterprise Service Bus (ESB) that supports the CometD protocol.
Which two integration approaches or steps should a Solution Architect recommend for this scenario?
Choose 2 answers
- A. Define a new platform event in Salesforce and then create a Process Builder process to publish a platform event when the opportunity status changes to Closed-Won.
- B. Define a new platform event in the back-end system for the order details and then create a Process Builder process to initiate the platform event when the opportunity status changes to Closed-Won.
- C. Enable ESB to publish to the platform event using the CometD protocol and notify the back-end ERP system to create the order synchronously.
- D. Enable ESB to subscribe to the platform event using the CometD protocol and notify the back-end ERP system to create the order asynchronously.
Correct Answer: A,D 🗳️
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