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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. The Status Detail under the Enterprise Reporting --> App Admin --> ETL Status tab, shows task failed.
Which windows 2008 component specifically related to ETL should be checked?

A) Windows Services
B) Windows Task Scheduler
C) Windows Component Services
D) Windows Event Viewer

2. After installing Enterprise Reporting and Report Net for Enterprise Reporting, a technician observes that the Enterprise Reporting URL http://YourServerName:8282/ws_portal is unable to launch.
What are two possible causes of this problem? (Choose two)

A) Enterprise Reporting uses Port 1433 instead of 8282.
B) The Enterprise Reporting Service may be disabled.
C) Enterprise Reporting was installed https instead of http.
D) Enterprise reporting requires the Avaya Quality Monitoring services to be running.
E) Enterprise Reporting uses port 1433 instead of 8282.

3. A technician is configuring the Avaya Contact Recording to work in a CS1000 environment with multi-DN recording.
To support multi-DN recording, what is the minimum release of software on the CS1000 and Avaya Aura@ Contact Center?

A) CS1000E Release 4.5 and Avaya Aura@ Contact Center 6.2
B) CS1000E Release 6.0 and Contact Center Manager Server (CCMS) 7.0
C) CS1000E Release 7.0 and Contact Center Manager Server (CCMS) 6.0
D) CS1000E Release 5.5 and Avaya Aura@ Contact Center 6.2

4. You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?

A) 3, 1, 2, 4
B) 1, 3, 2, 4
C) 2, 1, 3, 4
D) 4, 1, 3, 2

5. Which three key components make up the Avaya Quality Monitoring Server? (Choose three)

A) E-Connect Server
B) Business Driven Recording (BDR) Server
C) Database Server
D) Avaya Viewer
E) E-Recorder Server

Solutions: