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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. Which THREE of the following are valid CRT safety rules? SELECT THREE

A) Connect the AC power cord.
B) Wear safety goggles.
C) Remove any metal jewelry.
D) Wear a grounded ESD wrist strap.
E) Touch the computer's metal chassis.
F) Don't work alone.

2. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Can you open other AppleWorks files?
B) What version of AppleWorks are you using?
C) Can you open any files?
D) Is your Mac connected to a network?

3. Examine the exhibit. What is the correct name for this type of pixel anomaly?

A) Stuck sub-pixel
B) Vertical TAB fault
C) Dark dot defect
D) Bright dot defect

4. A MacBook Pro powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

A) Faulty optical drive
B) Dead battery
C) Not enough RAM
D) RAM not completely seated

5. The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the MacBook and you know the adapter is connected to a known good power source.
What is most likely the cause of this symptom?

A) The MagSafe adapter needs to be reset first.
B) A MagSafe adapter connector pin is stuck down.
C) The MacBook has a faulty main battery.
D) The MacBook requires an SMC firmware update.

Solutions: