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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. Which three clients are supported for IP Office IMAP services? (Choose three.)

A) Lotus Notes
B) Lotus Messages
C) MS Outlook Express
D) MS Outlook
E) Microsoft Office Communicator

2. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS phone. What will resolve the problem?

A) Start the IP Office Manager application.
B) The CCR lost connection to IP Office; just wait until the LED on the CCR status turns green again and the phone will start to work.
C) The 5420 DS is corrupted and must be replaced.
D) The 5420 DS is no longer supported.
E) If IP Office does not restart correctly; power-off and power-on IP Office and the problem will be corrected.

3. A customer has an IP500 with one server running the IP Office Admin package (Manager, Monitor, System Status). Which application CANNOT be installed on the server without impacting the IP Office Admin package functionality?

A) CCR
B) one-X Portal
C) Voicemail Pro
D) IIS
E) Contact Store

4. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Updated prompts are needed on the flash card.
B) Configure Dial By Name action off Auto Attendant.
C) Add names to the system directory.
D) Users need to record their names.
E) Embedded Voicemail code is set.

5. The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?

A) Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
B) Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
C) Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
D) "Agent1" cannot be used as a name for a CCR agent.

Solutions: