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Salesforce Certified Slack Consultant Sample Questions:

1. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
B) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.

2. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.
C) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.

3. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
B) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.

4. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
C) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
D) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.

5. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SCIM before launch. SSO can be set up after launch.
B) Set up only SSO before launch and evaluate if SCIM is necessary after launch.
C) Set up both SSO and SCIM before launch.
D) Set up only SSO ahead of launch.

Solutions: