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SAP C_C4C12_1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | <8% | - Relationship management - Master data maintenance |
| Topic 2: Fine Tuning | <8% | - Adaptation tools - Business configuration activities |
| Topic 3: Implementation Basics | <8% | - Project lifecycle overview - System scoping and fine-tuning |
| Topic 4: Personalization and Extensibility | <8% | - Mashups and embedded components - Extension fields |
| Topic 5: Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Topic 6: Lead and Opportunity Management | 8%–12% | - Opportunity lifecycle and forecasting - Sales methodology configuration - Lead qualification and conversion |
| Topic 7: Integration | 8%–12% | - Integration with SAP ERP / CRM - Middleware and communication arrangements - Web services and APIs |
| Topic 8: Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| Topic 9: Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Sales order integration - Document flow and status management |
| Topic 10: Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Topic 11: Reporting and Analytics | 8%–12% | - Data sources and key figures - Custom report creation - Standard reports and dashboards |
| Topic 12: Territory Management | <8% | - Realignment rules - Territory definition and assignment |
| Topic 13: User Management | 8%–12% | - Organizational structure - Role and access management - Business user setup |
| Topic 14: Product and Pricing | 8%–12% | - Pricing configuration - Product master data - Price lists and discount determination |
| Topic 15: Notification and Approval Processes | <8% | - Approval process setup - Workflow rules |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
1. Leads can be:
A) Converted into a Service Ticket
B) Converted into a Quote
C) Converted into an Opportunity
D) Converted into an Account
2. You need to import buying center relationships into your buying center from contacts. What must you ensure for the import to be successful?
A) The opportunity must include all the contacts mentioned in the buying center
B) The opportunity must include all the contacts from the account master
C) The buying center must include all the contacts from the account master
D) The buying center must include all the contacts mentioned in the opportunity
3. Which of the following customer touch points does SAP Cloud for Customer offer to record service tickets?
Choose the correct answers.
A) Facebook
B) E-mail
C) Linkedln
D) Blogs
E) Twitter
4. Administrators cannot disable user personalization settings. Determine whether this statement is true or false.
A) False
B) True
5. You are viewing a 360 overview of the customer in SAP Hybris cloud for customer. Which of the following recent order details are available in this overview for your account? (3 correct answers)
A) Incoive status
B) Credit status
C) Bill-to-party ID
D) Delivery status
E) Sales order ID
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: A,B,E | Question # 4 Answer: A | Question # 5 Answer: A,D,E |
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