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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?

A) Reduced Total Cost of Ownership
B) Improved quality of service
C) Improved Service alignment with business goals
D) Better balance of technical skills to support live services

2. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Where the vendor of an application is located
B) Should application development be outsourced
C) Who the vendor of the storage devices will be
D) Whether to buy an application or build it

3. Who has the responsibility for review and risk analysis of all supplies and contracts on a regular basis?

A) The Service Level Manager
B) The Service Catalogue Manager
C) The Supplier Manager
D) The IT Service Continuity Manager

4. Which of the following areas would technology help to support during the Service Transition phase of the lifecycle?
1.Data mining and workflow tools
2.Measurement and reporting systems
3.Release and deployment technology
4.Process Design

A) 1, 2 and 3 only
B) 2, 3 and 4 only
C) All of the above
D) 1, 3 and 4 only

5. Which of these is the BEST description of a release unit?

A) The portion of a service or IT infrastructure that is changed by a particular release
B) The portion of a service or IT infrastructure that is normally released together
C) The smallest part of a service or IT infrastructure that can be independently changed
D) A metric for measuring the effectiveness of the Release and Deployment Management process

Solutions: