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Pegasystems PEGACPLSA88V1 Exam Syllabus Topics:

Pegasystems Certified Pega Lead System Architect (CPLSA) Exam 8.8 Sample Questions:

1. The U+ Corporation uses Pega software for mortgage underwriting tasks. After gathering the initial data, the mortgage case pauses and waits for a credit report. The credit report is a separate case, located in the same class group as the mortgage case, and typically resolves within 24 hours. After the credit report is complete, the mortgage case is routed to a specialist.
Which one of the following options is the best way to advance the mortgage case to the specialist?

A) Modify the credit report process to move the mortgage case to the specialist. The application routes the assignment to the specialist who has the least amount of work.
B) Include a split join shape in the mortgage process to include the credit report flow. Use the All option on the split join shape to ensure the credit report is complete before advancing to the step that routes to the specialist.
C) Insert a credit report assignment step in the mortgage process containing an SLA to check the status of the credit report case and call the ResumeFile activity when the credit report case completes.
D) Add a wait shape to the mortgage process with a case dependency to advance the mortgage case to the next step when the credit report case is resolved.

2. MyCo, a telecom company, developed a new data plan group to suit the needs of its customers. The following table lists the three data plan actions and the criteria that customers must satisfy to qualify for the offer:

How do you configure the engagement policies to implement this requirement? Choose the engagement policy level that is best-suited for each criterion

3. As a Customer Service Representative, you present an offer to a customer who called to learn more about a new product. The customer rejects the offer.
What is the next step that Pega Customer Decision Hub takes?

A) Sends a detailed email about the offer
B) Reevaluates the Next-Best-Action
C) Stops presenting offers to the customer
D) Adds the customer to the potential churn list

4. In the answer area, select the configuration for back-to=back processing on the follow action form so that getnextwork processing does not occur.

A) For each also consider assignments in workbaskets
B) If not found, look for other assignment in flows on this case
C) If not found, look for assignment in flows on the parent case
D) Look for the assignment to perform.

5. MyMealth Corporation wants to use the age of the claim to increase the urgency on the assignment so that claims processors work on the most urgent claims first. The claim assignment urgency increases by 1 each day the claim remains in an unresolved status. At any time. My Health has up to 10,000 claims in process. Claims in the PendingProcessing workbasket are subject to this calculation. The application updates the claim urgency daily before the work day begins. AM claims are processed within 30 days.
MyHealth also processes complaint cases from health plan members. Complaint cases use a service level agreement (SLA) to ensure the customer service representatives respond to complaints within 48 hours. All claims processors work in Los Angeles 9:00 AM-5:OQ PM PST.
Which approach satisfies the claim urgency requirement and provides the best experience for the claims processor?

A) Use the assignment SLA to increment the pyUnjerncyAssiqnAdjust value by 1 every day the claim is in an open status.
B) Use an advanced agent on a dedicated node to increment the pyUrgencyAssignAdjust value by 1 for every assignment that matches the selection criteria.
C) Use a declare expression to increment the pytJrgcncyAsp/gnAdjur.t value to 1. When a claim processor opens the assignment, the urgency is increased by 1.
D) Use the overall SLA to increment the pyUrgencyAssignAdjust value by 1. Reset the goal date to the following day

Solutions: