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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is a personal view of how one is supposed to act in a given group situation?

A) Role perception
B) Role conflict
C) Role expectation
D) Role identity

2. How might a charismatic leader work to increase performance in an organization?

A) Use a directive approach
B) Avoid increasing personal risk
C) Display type A characteristics
D) Articulate an appealing vision

3. In organizing a team to develop a new product for entry into the electronics market, management wanted to assign team members having characteristics common to effective teams. Which list specifies common characteristics of effective teams?

A) A climate of trust, members who fill role demands, and an absence of conflict
B) A climate of trust, members who score low on the personality characteristic of extroversion, and effective leadership
C) Members who are emotionally stable, members who fill role demands, and a manageable level of conflict
D) Effective leadership, members who score low on the personality characteristic of extroversion, and members who fill role demands

4. Three employees meet face-to-face to identify a problem and resolve it through open discussion. Which type of conflict resolution technique is this?

A) Devil's advocate
B) Smoothing
C) Compromising
D) Problem solving

5. What is a purpose of employee evaluations?

A) To measure the psychological symptoms of organizational dysfunctionality
B) To serve as a screening device for hiring new employees
C) To assist management in making human resource decisions
D) To educate employees on the personalities of supervisors and help them adjust to management styles

Solutions: