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- Customer Portal
- RightNow Analytics
- Answer Management
- Site Configuration Admin
- Chat & Co-Browse
- Feedback/Surveys
- Application Appearance
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Agent Configuration and Workflows | - Workspaces and workflows - Navigation sets and agent scripts |
| Topic 2: Integration and Customization | - Agent Desktop integration - Connect Web Services and APIs - Custom objects and fields |
| Topic 3: Customer Portal Customization | - Customer Portal structure and templates - Widgets and scripting - Accessibility and internationalization |
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