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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is the BEST example of qualitative data?

A) Patient and family advisory focus group comments
B) Patient satisfaction discharge summary scores
C) Percentage of patients over age 50 with diabetes
D) Average length of hospital stay for patients in April

2. When implementing a patient experience cultural transformation following John Kotter ' s 8-Step Change Model, what step comes AFTER creating a sense of urgency?

A) Forming a guiding coalition
B) Creating a strategic vision
C) Making change a continuous process
D) Removing barriers to change

3. What are the steps of the PDSA cycle?

A) Prioritize, delegate, select, assess
B) Perceive, design, scale, adapt
C) Prepare, direct, sustain, activate
D) Plan, do, study, act

4. Which is the MOST effective use of real-time data collection?

A) Revealing needed facility-wide improvements
B) Providing opportunity for immediate recognition
C) Shaping organizational strategy
D) Identifying patterns and trends for organizational change

5. Who is required to be named in a resolution letter in response to a patient grievance?

A) The nurses and doctors who cared for the patient
B) The hospital contact person
C) The nurse manager of the unit where the patient stayed
D) The chief experience officer of the hospital

Solutions: