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BCS ITILF Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Service Value System (SVS) | 20% | - Governance and continual improvement - Purpose and components of the SVS |
| ITIL Guiding Principles | 15% | - Collaborate and promote visibility - Start where you are - Keep it simple and practical - Think and work holistically - Optimize and automate - Focus on value - Progress iteratively with feedback |
| Four Dimensions of Service Management | 10% | - Information and technology - Value streams and processes - Organizations and people - Partners and suppliers |
| Key Concepts of Service Management | 15% | - Value co-creation, services, products, and outcomes - Service relationships, stakeholders, and costs/risks |
| Service Value Chain | 15% | - Key activities: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - How value chain activities interact |
| ITIL Management Practices | 25% | - Technical management practices - Service management practices - General management practices |
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