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Salesforce Arch-301 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Field Service | 5% | - Work order and scheduling optimization - Field service operations |
| Discovery and Customer Success | 25% | - Quantitative and qualitative objectives to measure project success - Discovery artefacts (e.g., Reference Architecture diagram) - Customer-centric discovery techniques |
| Data Management | 5% | - Data modeling and architecture - Data quality and governance |
| Service Cloud | 10% | - Service process design - Case management and automation |
| Integration | 5% | - API management and data integration - MuleSoft integration patterns |
| Analytics | 5% | - CRM Analytics (Tableau CRM) implementation - Data visualization and reporting |
| Sales Cloud | 10% | - Sales process optimization - Opportunity and lead management |
| Experience Cloud | 5% | - Partner and customer engagement - Portal and community solutions |
| Marketing Cloud | 5% | - Marketing automation integration - Customer journey design |
| B2B Commerce | 15% | - Integration with other Salesforce clouds - B2B Commerce solution design |
| Revenue Cloud | 10% | - CPQ and billing solutions - Revenue lifecycle management |
Salesforce Certified B2B Solution Architect Sample Questions:
Question 1
Universal Containers (UC) has its product and primary pricing in an ERP.For data consumption to other systems, the ERP is integrated to a separate third-party data warehouse. The cart-to-quote process is supported by Salesforce's multi-cloud solution spanning Sales Cloud, CPQ, and B2B Commerce.
The sales process is structuredso that the customers add products to the cart through the Storefront and request a quote from UC's sales representatives. The representatives can work on the quote in CPQ and push back the updated pricing to the Storefront. The overall pipeline is tied back to opportunities and opportunity products for forecasting.
Where does UC house the system of record for its sales process?
A. Salesforce B2B Commerce
B. Salesforce CPQ
C. Third-party data warehouse
D. Salesforce Sales Cloud
Question 2
Universal Containers (UC) recently completed its migration to Lightning Experience, with sales users automatically moving to Lightning. This initiative was a massive undertaking by UC, as it had a tremendous amount of legacy functionality migrated over to Lightning from Classic. The CIO would like to make sure that UC is able to track adoption of the migrated functionality over from Classic to Lightning and what specifically was migrated.
Which two proposals should a Solution Architect recommend?
Choose 2 answers
A. Provide the CIO the ability to roll back all changes once they feel Lightning is not adequate for their needs.
B. Track Adoption Rateswithin the Lightning Usage, and monitor a change in metrics within existing reports and dashboards.
C. Provide the CIO a list of the User Stories around the new functionality and the Gap Analysis done between Classic and Lightning.
D. Align with the CIO around the fact that while the functionality has been migrated, the data created between Classic and Lightning will remain exactly the same.
Question 3
Northern Trail Outfitters (WO) istransforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.
Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?
Choose 3 answers
A. Business Analyst
B. Field Service Agent
C. NTO employee representing a typical customer
D. Project Manager
E. Field Service Manager
Question 4
Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team.
Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?
A. A Salesforce ERD Document complete withfield definitions
B. A future state roadmap detailing all of the implementation phases
C. A Reference Architecture Diagram complete with system of record notation
D. A MuleSoft Application Document complete with integration patterns
Question 5
Universal Containers serves customers globally across two businesses. Each business has its own org for managing itssales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?
A. Use CRM Analytics in the primary org and then, in thedashboards, use Salesforce Connect to query the data from the other org.
B. Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.
C. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org.
Then, use standard reports.
D. Use one org as primary and create external objects for the accounts and opportunities of the other one.
Then, use standard reports.
Solutions:
| Question 1 Answer: D | Question 2 Answer: B,C | Question 3 Answer: A,B,E | Question 4 Answer: C | Question 5 Answer: B |
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