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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. In which two scenarios would you use multiple interfaces?

A) When your business operates in different lines of business
B) When your portal needs the support of different channels for login
C) When multiple languages need to be supported
D) When you need multiple channels enabled such as email, chat, and web self-service
E) When new business processes need to be supported other than the standard contact center

2. Which two statements are true about a disposition?

A) It helps to identify the root cause of an incident.
B) It can be made visible on the Customer Portal.
C) It can be linked to products.
D) It can be linked to categories.
E) It can be set to a maximum depth of three in hierarchy levels.

3. What must you set to enable the email channel?

A) EGW_AUTO_CONT_CREATE
B) EGW_SECURE_UPDATE_ENABLED
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_UPDATE_BY_CREATE

4. Which six actions can have a null value?

A) Set Fields
B) Set Category
C) Set Product
D) Set SLAs
E) Set Status
F) Set Queue
G) Set Assigned
H) Set Agent
I) Set Mailbox
J) Set Disposition

5. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name contains a space.
C) The column name starts with a lowercase alphabet.
D) The column name contains an underscore.
E) The column name starts with a number.
F) The column name contains a dollar symbol.

Solutions: